Faq
Q What happens if i cannot make a session? Do i get a refund?
A Our Venue and staff costs are fixed, so we cannot give refunds. However, if your child has a similarly aged friend or family member who would like to attend in your place, that is absolutely fine. Alternatively, if you text Mark or Joe on 07825994671, he will be happy to help you find an alternative session to make up for the one you have missed.
Q Is their any parental involvement in classes?
A Parents help and support their child in our pre school classes. School age classes are drop off sessions, but parents are always welcome to stay and watch.
Q What age children do you take?
A Children can join us at any time between their second and tenth birthdays.
Q My child has no experience of playing football. Is this a problem?
A Not at all. We are as happy coaching children with no football experience, as we are in working with Academy standard players.
Q Are sessions indoors or outdoors?
A Indoors. Pre school classes are held in medium sized community venues. School age classes are mainly held in large Sports Halls.
Q How do I book my free trials?
A Simply text the number of your area with your child’s name, date of birth, and the day(s) and venue (s) you are interested in, and we will text you back with availability, and any other information you might need. We can also be contacted via Email and Facebook.
Q What should my child wear to their trial classes?
A For trials, comfortable footwear, and light sports clothing if possible. Please bring a drink.
Q How long do lessons last?
A Pre school classes are 40 minutes in duration. School age classes are 50 minutes long.
Q How many lessons are there each year?
A There are 44 classes each year, with breaks that correspond with school term times.
Q How much do the classes cost?
A We charge a monthly rate of £32.00 for one child, £48.00 for two children. If you already have two children attending our classes a third child can attend FREE. This is over a 12 month period and can be cancelled anytime.
Q I have noticed other companies often have hidden costs; are there any extra payments I should be aware of? A We have no hidden costs at all.
Q My child really enjoyed the free trials. How do I go about joining properly? A Simply text, email or facebook message us to say that you would like to continue, we will email you a with a GoCardless sign up link which will enable you to easily set up your direct debit.
Q How soon will my child receive their kit?
A They will recieve their free kit once they have collected their first 20 attendance stickers.
Q Do I stop my Direct debit payments during holidays?
A No.The annual cost has been worked out, and divided into 12 equal monthly payments. We have looked into alternative price structuring such as 11 payments of a higher amount, but for customer convenience, we have decided that this is the best option available.
Q If we want to stop attending , what do we do?
A Simply give us a couple of weeks notice, then cancel the direct debit with your bank. F S S do not tie you in for minimum periods of attendance.
