FAQs

Q What happens if i cannot make a session? Do i get a refund?

A Our Venue and staff costs are fixed, so we cannot give refunds. However, if your child has a similarly aged friend or family member who would like to attend in your place, that is absolutely fine. Alternatively, if you email us at wiltshire@firststepssoccer.com, we will be happy to help you find an alternative session to make up for the one you have missed.

Q Is their any parental involvement in classes?

A Parents help and support their child in our pre school classes. Reception age classes occasionally require parental support, especially during a technical, skills based part of a session. Year 1 and 2 classes are drop off sessions, but parents and family are always welcome to stay and watch.

Q What age children do you take?

A Children can join us at any time between their second and eighth birthdays.

Q My child has no experience of playing football. Is this a problem?

A Not at all. We are as happy coaching children with no football experience, as we are in working with Academy standard players.

Q Are sessions indoors or outdoors?

 Classes in Swindon and Chippenham are held in large Sports Halls.

Q How do I book my free trial?

A Simply text 07468 435243 with your child’s name, date of birth, and the day(s) and venue (s) you are interested in, and we will text you back with availability, and any other information you might need.

Q What should my child wear to their trial class?

A For trials, comfortable footwear, and light sports clothing if possible. Please bring a drink.

Q How long do lessons last?

A Pre school classes are 40 minutes in duration. School age classes are 50 minutes long, depending on age.

Q How many lessons are there each year?

A There are 39 classes each year, with breaks that correspond with school term times.

Q How much do the classes cost?

We charge a monthly rate of £28.00 for one child, £49.00 for two children. There is a special rate of £46.00 for twins, or 2 siblings attending the same session. If you already have two children attending our classes a third child can attend FREE.  This is over a 12 month period and can be cancelled anytime.

Q I have noticed other companies often have hidden costs; are there any extra payments I should be aware of?

There are no hidden costs at all.

Q How do we sign up to join First Steps Soccer?

A If you bank online, simply text us to say you would like to join. We will then send you the details you need.

Q How soon will my child receive their kit?

A Once you confirm that you have set up your Direct Debit, we will aim to get your kit to your child within 4-6 weeks.

Q Do I stop my Direct Debit payments during holidays?

A No.The annual cost has been worked out, and divided into 12 equal monthly payments. This means that once the Direct Debit is set up, customers do not need to cancel and re start several times a year.

Q If we want to stop attending , what do we do?

A Simply send us an email or text telling us you want to stop, then cancel your payment with your bank at the appropriate time. We will then take your final payment on the 1st of the next month and you will have classes available to you for the rest of that month should you wish to make use of them.